Job Summary Polaris Windows & Doors is a growing manufacturing company that has been in business over 60 years, based in Austintown, Ohio. We are looking for individuals that will work in a manufacturing plant assembling vinyl replacement windows.
Job Type: Full-time, Hourly
MAIN DUTES & RESPONSIBILITIES
Ability to lift at least 50lbs.
Willing to perform repetitive tasks while standing for extended periods of time.
Ability to work and communicate well with others.
Must have good eyesight, including depth perception and peripheral vision.
A drug test and background check will be required for employment.
Starting pay of $15 per hour with increases for good performance/attendance every 90 days, up to $16.39 per hour
Matching 401K plan
Medical benefits including hospitalization, life insurance, disability, dental and vision
Vacation time and personal time
Overtime opportunities most of the year
Polaris Windows & Doors is an equal opportunity employer
Job Summary Will work with our Information Technology Supervisor to provide technical support for our Austintown location. Manufacturing Help Desk Specialist provides technical assistance and support in a manufacturing environment for issues related to computer systems, hardware, and software by responding to inquiries, running diagnostics, isolating problems, and determining/implementing technical solutions. The Manufacturing Help Desk Specialist is first-line of support for resolving computer issues, system access problems, and application support.
Reports To: IT Supervisor
Job Type: Full-time, Hourly
MAIN DUTES & RESPONSIBILITIES
Provide hands-on Help Desk support for Polaris Windows & Doors manufacturing systems at our Austintown, Ohio location. Including hardware and operating system software, application systems software, production specific hardware and desktop support
Provide remote Help Desk support for Polaris Windows & Doors manufacturing systems at our other location in Boardman, Ohio
Support Polaris Windows & Doors, mission critical manufacturing applications and systems including production computers, production printers, barcode scanners, and our ERP system
Proactively use industry standard tools and applications to monitor hardware and software performance. Notify appropriate support staff of impending issues
Associates degree in Information Technology or two years related experience and/or training; or equivalent combination of education and experience
Customer Service: including customer-oriented telephone and email abilities that respond quickly, competently and patiently to computer user problems and/or requests
Communication: ability to communicate effectively with users and present ideas and solutions in a user-friendly language to team members, as well as to non-technical staff and end-users
Problem Solving: gathering information, evaluating options and offering good solutions
Product and Technical Knowledge: General understanding both of overall systems environment, such as system maintenance, workstation support, internet connectivity and security services, as well as specific supported software/applications
Training and Education: Knowing how to present complex technical information to non-technical audiences and ability to design and deliver instructional user training is also valuable. Ability to consistently learn about new technologies while still supporting current/older installations
Current A+ Certification or ability to obtain is a plus
Current Security+ Certification or ability to obtain is a plus
Proficient in current version of Windows Operating System
Proficient in current Version of Microsoft Office
Knowledge of basic networking concepts and the Internet
The ability to trouble shoot/resolve a wide-range of technical issues
Seeking dependable and motivated organized Class A truck driver who can ensure safe and accurate deliveries. Customer Oriented. Driver Assist unloading. Good communication skills. Monday - Friday, occasional Saturday. HOME WEEKENDS.
Job Type: Full-time
Scheduled weekly routes, daily and overnight routes
Starting hourly rate of $21.22, overtime after 40 hours. Benefits after 90 days
Top notch driving equipment
Vacation Time, Personal Time and Paid Holidays
MAIN JOB TASKS AND RESPONSIBILITIES
Fully understand how to operate and safely drive your assigned delivery vehicle
Drive trucks with a Gross Vehicle Weight (GVW) over 26,000 lbs.
Pull a towed weight exceeding 10,000 lbs.
Ensure contents are properly secured inside of truck to prevent breakage or damage
Safely and efficiently handle and unload goods at selected destinations
Notify managers of any major maintenance or delivery issues encountered
Adhere to company rules and regulations
Obey all applicable traffic laws and drive according to the weather/road conditions
Comply with ICC and DOT regulations
KNOWLEDGE, SKILLS, AND ABILITIES
High school diploma or GED equivalent preferred
Valid Class A driver’s license required
Must meet FMCSA/DOT Driver Regulations
Over age 21
Must pass background check and drug test
Comfortable maneuvering and parking a 53' tractor-trailer
Polaris Windows & Doors, a leading Vinyl Window Manufacturer in the replacement window industry, is looking for an experienced Service Manager to be located in our Boardman, Ohio plant.
The Service Manager is responsible for is responsible for overseeing the daily operations of the Service department. Their duties include communicating customer service objectives to Customer Service Representatives and other department personnel, compiling data to make assessments of their department’s progress and coordinating with upper management to find ways to enhance their customer service objectives among their employees.
Job Type: Full-time, $60k plus bonuses
The position is an office position with the following reporting to them:
Customer Service (5 Service Representatives):
Be the point person for all issues that come up with our customers
Answer all questions on their customers' pricing and enter special quotes
Call new customers to introduce themselves and train them on the Fenevision online ordering system
Work hand in hand with Polaris Sales Representatives and their accounts
Warranty Service (3 Call Center Representatives):
Schedule all services for the Field Service
Take phone calls from Contractors so details can be obtained and services scheduled
Field Service (3 Service Representatives)
Service Polaris Windows & Doors for our MBS Branch customers for the first year
ESSENTIAL JOB FUNCTIONS
Implement processes, procedures and measurements to ensure Warranty Service Department achieves performance targets
Perform annual reviews, mentoring, and training of all Polaris Customer Service, Warranty Service, and MBS Field Service Representatives and Call Center Employees
Develop a communication program for homeowners, Dealers, and MBS Branches
Design cards to send to homeowners letting them know we have received their request for service, have a sign off sheet for all services to be signed by homeowner, and follow up with survey
Recruiting, selecting, orienting and training Service Representatives
Hold annual meetings with Service Representatives training them on new products, new options, and tools needed to service all window and door products. The Engineering department will be actively involved in these meetings
Be actively involved through routine communication with departmental management, outside sales, and third-party providers
Actively pursue process and system improvements, providing feedback to appropriate stakeholders
Track problems and trends and communicate findings to the appropriate department(s)
Perform other duties as assigned
A successful Service Manager candidate must be a self-starter, motivated and goal oriented as well as excellent at managing a Service Department. In addition, you are independent, organized, productive and are comfortable working toward key performance goals independently when based in an office environment. Ability to be coachable and have a strong desire for professional growth to build on your already established track record of success.
KNOWLEDGE, SKILLS & ABILITIES Knowledge of:
Business principles and practices
Service needs within industry
Warranty claim processing systems as they relate to product performance characteristics, product repair and service techniques
Order process for building products
Computer programs such as MS Office – Word, Outlook, Excel, Power Point, and Microsoft Edge Browser
Strong verbal and written communication skills, including the ability to communicate to different functions of the organization with the appropriate level of detail
Strong relationship building
Active listening by giving full attention to what others are saying, asking appropriate questions and not interrupting at inappropriate times
Customer service – manages difficult customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance and meets commitments
Time management, prioritization and organization
Efficient problem-solving and conflict resolution
Build a strong team and develop positive, effecting working relationships among team members
Provide specific and timely coaching and feedback to the team that helps ensure operational excellence as well as individual performance of a team member
Assume a leadership role, enforce accountability while also motivating the team
Learn in a fast paced and friendly environment
A Bachelor’s degree in business or equivalent managerial experience preferred
Minimum 5 years’ experience managing a warranty or customer service department