POLARIS WINDOWS & DOORS WARRANTY RESOURCES PORTAL
WARRANTY REGISTRATION
Windows must be registered within 90 days of installation to obtain warranty benefits.
WARRANTY TRANSFER
Warranty must be transferred within 30 days of home purchase to retain warranty benefits.
WARRANTY CLAIM
Claim will be reviewed by the Warranty Department.
Please note that filing a claim does not guarantee warranty coverage.
FREQUENTLY ASKED QUESTIONS
The difference between Lifetime, Limited Lifetime and Limited Warranties
Most warranties are offered in three options: lifetime, limited lifetime and limited warranties.
A Lifetime warranty typically guarantees against defects in material and workmanship, with no set time limit for submitting a claim.
Polaris offers a Lifetime Warranty against Glass Breakage. This is not included in every window type and is a chargeable option.
Limited Lifetime warranties cover specific parts and defects, and only last for a certain number of years.
Polaris Limited Lifetime Warranties cover our products for 30 years from the date of installation.
Polaris offers a Limited Lifetime Warranty for UltraWeld Select, ThermalWeld Select/Plus, and DynaWeld, MasterWeld and Edge Window and Patio lines.
A Limited warranty will often include limited parts and defects in workmanship, with a shorter length of coverage.
Polaris Limited Warranties cover our products for 2 - 25 years from the date of installation, depending on the product. Refer to your warranty to confirm your warranty terms.
Polaris offers a Limited Warranty for Entry Doors, Garden Windows, Commercial Windows, and Exterior Paint & Laminate.
Most warranties are offered in three options: lifetime, limited lifetime and limited warranties.
A Lifetime warranty typically guarantees against defects in material and workmanship, with no set time limit for submitting a claim.
Polaris offers a Lifetime Warranty against Glass Breakage. This is not included in every window type and is a chargeable option.
Limited Lifetime warranties cover specific parts and defects, and only last for a certain number of years.
Polaris Limited Lifetime Warranties cover our products for 30 years from the date of installation.
Polaris offers a Limited Lifetime Warranty for UltraWeld Select, ThermalWeld Select/Plus, and DynaWeld, MasterWeld and Edge Window and Patio lines.
A Limited warranty will often include limited parts and defects in workmanship, with a shorter length of coverage.
Polaris Limited Warranties cover our products for 2 - 25 years from the date of installation, depending on the product. Refer to your warranty to confirm your warranty terms.
Polaris offers a Limited Warranty for Entry Doors, Garden Windows, Commercial Windows, and Exterior Paint & Laminate.
Manufacturer Warranty vs. Dealer/Installer Warranty
A manufacturer warranty typically warrants a product as being free from defects only. An installer warranty will often include a guarantee against the quality of their installation.
As a manufacturer, Polaris Windows & Doors Warranties does NOT include cost of labor and can make no guarantees to the capabilities of the installation team. Consult with your installer to confirm that they offer their own warranty that includes cost of labor.
A manufacturer warranty typically warrants a product as being free from defects only. An installer warranty will often include a guarantee against the quality of their installation.
As a manufacturer, Polaris Windows & Doors Warranties does NOT include cost of labor and can make no guarantees to the capabilities of the installation team. Consult with your installer to confirm that they offer their own warranty that includes cost of labor.
A Polaris Warranty covers against defects in workmanship and materials under normal wear and tear. We also provide warranty for frame and sash, insulating glass, UltraCap, paint and laminate. Refer to your warranty for the specific length of time that you warranty offers coverage.
As a manufacturer, Polaris Windows & Doors Warranties does NOT include cost of labor and can make no guarantees to the capabilities of the installation team. Consult with your installer to confirm that they offer their own warranty that includes cost of labor.
Condensation on the prime window or patio door glass is the natural result of excess moisture in the air and does not indicate a faulty installation. Changes in temperature and humidity may create temporary conditions of condensation.
The manufacturer cannot make any guarantees regarding condensation.
For more information about condensation, please click here.
The most common causes of ice forming on the inside of your window are air leakage and too much humidity in the home. When cold air enters the home and meets the warm air within, water vapor forms, which freezes and forms ice crystals when the temperature drops below the dew point. Frost occuring on the outside of your window is often caused by the same issues listed above.
First, determine if the issue is caused by humidity or an air leak. An air leak may be caused by poor insulation around the window frame, and can be remedied by sealing the leak. To reduce humidity within your home, run a dehumidifier to balance humidity levels, run an exhaust fan when cooking or showering, install a heat recovery ventilator (HRV) to circulate air, and turn up the heat in your home.
Consider weatherizing your windows, and leave your curtains open, as they can trap moisture against the glass, causing more frost. Run your ceiling fans in revers setting (slow, clockwise) to raise warm air to the ceiling, helping to circulate warm air throughout the room.
Polaris Windows & Doors® cannot make any guarantees regarding condensation.
Polaris Windows & Doors does not cover screens under our warranties, and does not offer screen repair. To purchase a replacement screen, a claims form can be submitted and a member of the Warranty Team can send a quote for a replacement screen.*
*Screen manufacturer FlexScreen offers their own separate warranty for their screens. To repair or replace your FlexScreen, please fill out a Warranty Request Form at FlexScreen's website.
At this time, Polaris Windows & Doors does not offer a chargeable service program. A claims form can be submitted and a member of the Warranty Team will put you in touch with a field service contractor for repairs and service.
The claim should describe the claimed defect, provide the order number and date of manufacture of the unit, provide that the claimant is the Original Purchaser, and state the Original Purchaser's name, address, and telephone number.
Warranty Claims may be mailed to: Polaris Windows & Doors
Quality Assurance Manager
Warranty Claims Department
500 Victoria Rd.
Austintown, OH 44515
Alternately, you may make a claim online here.
Your order number can be found on the interior of your window frame on a warranty sticker. All windows in a single order will have the same number; you only need to locate one sticker to get this information.
Warranty Sticker Example
The Warranty may be transferred one time from the original homeowner, to the 2nd property owner. In order to transfer this warranty, the warranty form must be completed and mailed with a money order or certified check made payable to: Polaris Windows & Doors for $100 to cover warranting transfer handling costs.
Use the Warranty Transfer form or use your copy of your window warranty to initiate this transfer, or print a copy from the documents shown below.
Please Note that not all Polaris products are transferable - consult your warranty or contact Polaris for more information.
Polaris Windows & Doors offers parts for older windows. Please submit a claims form and the Warranty Team will get in touch to help provide replacement parts.
TROUBLESHOOTING VIDEO GUIDES
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